Shipping Policy

Last update: 13-04-2026

Who we are

Verela ("we", "us", or "our") operates the website https://verela.uk/ ("Site"). We aim to provide a transparent and seamless shipping process to ensure the convenience and satisfaction of our customers. Details regarding our shipping process are provided below.

Shipping costs

  • Free Shipping: We offer free shipping on all orders.
  • Currency: GBP

Where do we ship from?

Verela is a Netherlands-registered business (KvK: 87139030) that sells to customers in the United Kingdom. Orders are fulfilled through our trusted fulfilment partner and shipped directly to your UK delivery address. You do not need to arrange any customs clearance — your order arrives ready to use.

Shipping scope

  • Delivery area: We currently ship to the United Kingdom.
  • Planned expansion: We are considering expanding our delivery areas in the future.
  • Processing Time: Orders are processed within 0-1 business day, Monday to Friday.
  • Cut-off time: Orders placed before 22:00 Central European Time (CET/CEST).
  • Delivery time: Once your order has been processed, delivery takes 4 to 8 business days.
  • Total estimated delivery time: 4–9 business days, depending on the delivery location in the United Kingdom.
  • No Shipping: Orders are not processed on weekends or holidays.

Shipping process

  • Couriers: We ship via trusted international carriers.
  • Tracking Your Shipment: Once your order has shipped, you will receive an email with your tracking number.

Lost or damaged shipments

  • Damaged Orders: If your shipment arrives damaged, please contact us within 48 hours to initiate the claim process.
  • Lost Orders: If your order has not arrived, please contact us immediately for assistance.

Tracking your order


Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your order at any time via our Track Your Order page.

Delays

Verela is not responsible for delays caused by carriers or circumstances outside our control (e.g. extreme weather, public holidays). If your order has not arrived within the estimated timeframe, please contact us at support@verela.uk.

Returns

  • Returns Policy: Detailed instructions regarding returns can be found here.

Contact

If you have any questions or concerns regarding this shipping policy, please contact us:

  • E-mail: support@verela.uk
  • Phone: +44 7588 934171
  • Opening Hours: 
    Monday – Friday: 9:00 a.m. – 5:00 p.m.
    Weekends: 10:00 a.m. – 4:00 p.m.